In an effort to entice customers to remain "loyal", Singnet was running a recontract promotion last December with bundles of freebies. Having the desire to get my mother a new PC so that I can reclaim the current old hardware she's using, the 3.5Mbps plan (was previously on 1.5Mbps) with a mini-desktop model seemed like a good deal.
Until I saw that for approximately $5 more I could sign the 10Mbps plan
and get a whooping laptop. A three-year handcuff did not seem like a big "sacrifice".
After all, who else could I really turn to if I wanted vote with my feet? I already did that with Starhub (SCV back then). The dotted line carried my signature.
The day of delivery was a surprisingly smooth one, despite the necessary change in modem-router-wireless hardware to make use of ADSL2 (for 10Mbps) and it's crummy documentation. I refuse to acknowledge that flimsy piece of instruction paper provided with the modem-router a manual - I could barely imagine my family reading it and actually accomplishing anything productive. No matter, I got my entire home network stable and running again fairly quickly, and I was immediately enjoy smooth video streaming rates from Google video. To date the Internet nodes with the widest canal (i.e. MSDN Subscriptions download distributor) have poured data to me between 7-8Mbps.
But, that is supposing I am at home
all the time. Being once again a fully-employed developer (I used to be a mercenary), I spend more time outside, and especially in customer sites. More time than I like. An being an IT professional (read: tech saavy), I naturally love to have some means of connecting and access my home network, especially my laptop that is the main repository of my technical communities' communication threads - a vital source of information
I tap on.
And this has been something I've been enjoy since the start of my career. Until this
plan kicked in.
The next day after, I happily stepped back to work at my customer's office, smirking to myself with the glee and giggle of a little girl thinking I'm going to enjoy a better "user experience" with more responsiveness with the extra bandwidth on my end. I connected via RDC as usual, only to find the Windows logon dialog painted halfway before it stopped responding and finally disconnected after a long timeout.
My first thought was the router's firewall was the culprit
. The 2Wire Homeportal 2700HG
did exhibit an interface and behaviour that immediate distinguished itself as a non-professional firewall/routing system. Oh well, it's catered for the "normal" residential user, and it's free
. What can I demand, right? I was then somewhat pleased to find out later that the firewall is actually all fine, and it is due to the network(s) the external node is trying to connect from
. My customer's network is Starhub; the first person I asked to test also uses Starhub. In fact, anybody with Starhub similary failed to connect to my machine.
Now just in case one begins to think it's a Singnet-Starhub feud, it seems Malaysia's and Canada's ISPs (at least the ones I tried) have no such problem. A friend using Comcast in USA hit the same roadblock though. From within Singnet itself, it would appear to be naturally problem-free.
Despite a number of complaints shot out to Singnet support, they have not responded with anything. Not even a status update on what's happening. The problem persists up to now. Meaning I still cannot connect
from my customer site.
Way to go Singnet. Take your customers' money and drop them into an inaccessible network block. Now (actually, since long ago) I know what the contract is for. To explicit make claim you are going to have deficiencies
in your services and you need to make customers pay